Kimochis Toys Last updated: 31st August 2026
1. About this policy
This Privacy Policy explains how Kimochi Toys, operating the website kimochistoys.com (“we”, “us”, “our”), collects, uses, stores and shares your personal information.
We are a manufacturer of educational wooden toys, offering OEM, ODM and white-label manufacturing services to brands, distributors, retailers and institutions. Most of the information we collect relates to business enquiries.
By using our website or submitting an enquiry form, you agree to the practices described here. This policy is issued in accordance with the Information Technology Act, 2000 and the rules made under it, and the Digital Personal Data Protection Act, 2023.
2. Information we collect
Information you give us directly
When you submit an enquiry through our website, a social media lead form, email, phone or WhatsApp, we may collect:
- Name and job title
- Company or business name
- Email address and phone number
- Country, state or city
- Website or business platform details
- Details of your enquiry, including product interest, order quantity, certification requirements and timelines
- Any designs, drawings, artwork or specifications you choose to share with us
**Information collected automatically**
When you browse kimochistoys.com, we may collect:
- IP address and approximate location
- Browser type, device type and operating system
- Pages viewed, time spent and referring website
- Cookie and similar tracking identifiers
**Information from third parties**
We may receive your details from lead-generation forms hosted on platforms such as Meta (Facebook and Instagram), Google, trade portals such as IndiaMART, and trade exhibitions where you have shared your business card or contact details with us.
3. How we use your information
We use the information we collect to:
- Respond to your OEM, ODM, white-label or wholesale enquiry
- Send product catalogues, quotations, specifications and sample information
- Process and fulfil orders, arrange samples, shipping and documentation
- Communicate with you about your order, production status and after-sales support
- Send you product updates, new launches and offers, where you have consented to receive them
- Verify enquiries and prevent fraudulent or abusive submissions
- Improve our website, products and services
- Comply with legal, tax, export and regulatory obligations
We do not sell, rent or trade your personal information.
4. Consent and legal basis
We process your information on the basis of your consent, given when you submit an enquiry or otherwise share your details with us, and where processing is necessary to perform a contract with you or to comply with a legal obligation.
You may withdraw your consent at any time by writing to us at the address in Section 12. Withdrawing consent does not affect processing already carried out, and may mean we can no longer respond to your enquiry or service your order.
5. Cookies and tracking
Our website uses cookies and similar technologies to keep the site working properly, remember your preferences and understand how visitors use the site.
We may use third-party analytics and advertising tools, including Google Analytics and the Meta Pixel. These tools may set their own cookies and collect usage data subject to their own privacy policies. If you have arrived from a Facebook or Instagram advertisement, Meta may associate your visit with your interaction with that advertisement.
You can control or disable cookies through your browser settings. Some parts of the site may not function correctly if cookies are disabled.
6. How we share your information
We may share your information with:
- Employees and authorised representatives who handle sales, production and export documentation
- Service providers who support our business, including web hosting, CRM and email providers, analytics and advertising platforms, and IT support
- Logistics and shipping partners, freight forwarders and customs agents, where required to fulfil an order
- Banks and payment processors, for order payments
- Professional advisers, including auditors, lawyers and accountants
- Government or regulatory authorities, where disclosure is required by law, court order, or to protect our legal rights
- A successor entity, in the event of a merger, acquisition or sale of business assets
We require all service providers to protect your information and to use it only for the purposes we specify.
7. Confidentiality of your designs
We may share your information with:
- **Employees and authorised representatives** who handle sales, production and export documentation
- **Service providers** who support our business, including web hosting, CRM and email providers, analytics and advertising platforms, and IT support
- **Logistics and shipping partners**, freight forwarders and customs agents, where required to fulfil an order
- **Banks and payment processors**, for order payments
- **Professional advisers**, including auditors, lawyers and accountants
- **Government or regulatory authorities**, where disclosure is required by law, court order, or to protect our legal rights
- **A successor entity**, in the event of a merger, acquisition or sale of business assets
We require all service providers to protect your information and to use it only for the purposes we specify.
8. Data retention
We keep enquiry data for as long as necessary to respond to and follow up on your enquiry, and thereafter for our legitimate business records. Order and transaction records are retained for the period required under applicable tax, accounting, export and company law. When information is no longer needed, we delete it or anonymise it.
9. Security
We use reasonable technical and organisational safeguards to protect your information against unauthorised access, disclosure, alteration and loss. These include access controls, secure hosting and restricted internal access on a need-to-know basis. No method of transmission or storage over the internet is completely secure, and we cannot guarantee absolute security.
10. Your rights
Subject to applicable law, you have the right to:
- Access the personal information we hold about you
- Request correction of inaccurate or incomplete information
- Request erasure of your personal information
- Withdraw consent to processing or to marketing communications
- Nominate another person to exercise these rights on your behalf in the event of your death or incapacity
- Raise a grievance about how we handle your information
To exercise any of these rights, contact us using the details in Section 12. We will respond within a reasonable period. We may need to verify your identity before acting on a request.
You can unsubscribe from marketing emails at any time using the link in any such email.
11. Children's privacy
Although our products are designed for children, our website and services are directed at businesses and adults. We do not knowingly collect personal information from anyone under the age of 18. If you believe a minor has provided us with personal information, please contact us and we will delete it.
12. Contact and grievance redressal
For any question, request or complaint regarding this policy or your personal information, contact:
We aim to acknowledge grievances within 48 hours and resolve them within 30 days.
13. International visitors
Our operations are based in India, and information you provide will be processed and stored in India. If you are located outside India, including in the European Economic Area or the United Kingdom, please be aware that data protection laws in India may differ from those in your country. By submitting your information, you consent to this transfer and processing.
14. Third-party links
Our website may contain links to third-party websites and platforms. We are not responsible for the privacy practices or content of those sites. Please review their privacy policies before sharing information with them.
15. Changes to this policy
We may update this Privacy Policy from time to time to reflect changes in our practices or in the law. The revised version will be posted on this page with a new “Last updated” date. Please review it periodically.